Help Centre
Everything you need to know — and a friendly team for everything else.
Frequently Asked Questions
Orders
How long does delivery take?
Standard delivery takes 2–5 business days, and express 1–2 business days. Shipping is free on orders over $50.
Can I return or exchange an item?
Yes! Returns and exchanges are free within 30 days for unworn items with tags.
Can I change or cancel my order?
We pack orders quickly, but if you contact us within 2 hours of ordering we'll do our best to change or cancel it.
Do you offer gift wrapping?
Yes! Every order comes in our signature pastel box, and you can add a note at checkout for free.
Products & Care
How do I pick the right size?
Check our Size Guide. If your little one is between sizes, we recommend sizing up.
Are your fabrics safe for sensitive skin?
All our fabrics are OEKO-TEX® certified, and most of our range is organic cotton. Labels are printed, not stitched, so there are no itchy tags.
How should I wash Popsicle clothes?
Wash inside out at 30°C with similar colours and tumble dry low or hang to dry. Tulle pieces should be hand washed.
Payments
Which payment methods do you accept?
Cash on Delivery, and card or PayPal payments where available at checkout.
Do you have discount codes?
Sign up to our newsletter for 10% off your first order, and keep an eye on your inbox for member-only offers.
Shipping Information
| Method | Delivery time | Cost |
|---|---|---|
| Standard | 2–5 business days | $5.00 — Free over $50 |
| Express | 1–2 business days | $12.00 |
| International | 5–10 business days | Calculated at checkout |
Easy, free returns
- Free returns & exchanges within 30 days
- Items must be unworn, unwashed and have tags attached
- Refunds are processed within 5 business days of receiving your return
- Just email us your order number and we'll send a prepaid label
Track Your Order
Enter your order number and the email you used at checkout.